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French warranty quiz: covered faults, exclusions and next steps

Edited by Chris Lee · Updated · About the library

Read a vacuum cleaner’s warranty card and answer ten questions on covered parts, excluded damage, proof of purchase and the repair procedure.

In short

Read a warranty in four passes: duration, covered parts, exclusions and procedure. A fault happening during the covered period still needs to meet the other conditions. Use only the terms on the card below to answer the ten questions.

A plain vacuum cleaner and its cable beside an unmarked closed folder.
A garantie covers specified faults under stated conditions. Illustration: Atelier

Objects and documents on the card

Garantie commerciale · conditions à lire

Carte de garantie · Aspirateur Brise 200

Durée et usage

La garantie est valable pendant douze mois à compter de1 la date d’achat, pour un usage domestique uniquement. Elle concerne l’appareil acheté neuf. Le modèle et la date figurent sur la facture.

Pièces couvertes

La garantie couvre les défauts de fabrication2 du moteur, de l’interrupteur et du câble électrique fourni avec l’appareil. Une panne due à un tel défaut est réparée sans frais pendant la période de garantie. Si la réparation est impossible, l’appareil est remplacé.

Exclusions

Sont exclus les filtres, l’usure normale3, les dommages causés par une chute ou par l’entrée d’un liquide, ainsi que les pannes survenues après une réparation non autorisée. L’utilisation dans un cadre professionnel est également exclue.

Avant tout envoi

Contactez d’abord le service après-vente4. Indiquez le modèle, décrivez la panne et joignez des photos si elles permettent de montrer le problème. Une copie du ticket de caisse ou de la facture sert de justificatif d’achat5. Attendez notre accord écrit avant de renvoyer l’appareil. Si la panne est couverte, nous vous envoyons une étiquette prépayée6 pour le retour. Un envoi effectué sans accord préalable n’est pas pris en charge.

Read it in English

Duration and use: The warranty is valid for twelve months from the purchase date, for domestic use only. It concerns the appliance bought new. The model and date appear on the invoice.

Covered parts: The warranty covers manufacturing faults in the motor, switch and power cable supplied with the appliance. A breakdown caused by such a fault is repaired free of charge during the warranty period. If repair is impossible, the appliance is replaced.

Exclusions: Filters, normal wear, damage caused by dropping the appliance or liquid entering it, and breakdowns after an unauthorised repair are excluded. Professional use is also excluded.

Before sending anything: Contact after-sales service first. Give the model, describe the fault and attach photographs if they help show the problem. A copy of the till receipt or invoice serves as proof of purchase. Wait for written approval before returning the appliance. If the fault is covered, we send you a prepaid return label. A shipment made without prior approval is not covered.

  1. Question 1No account needed
    A new appliance develops a confirmed manufacturing fault in its motor after eight months of domestic use. Is it covered?

    Choose one answer.

    Answer and explanation

    Yes, under the stated terms.. The motor is listed, the cause is a manufacturing fault, and eight months is within twelve months.

  2. Question 2No account needed
    The same manufacturing fault appears after fourteen months. What does this card provide?

    Choose one answer.

    Answer and explanation

    No cover under the period stated on this card.. Fourteen months is outside the twelve-month period printed on the card.

  3. Question 3No account needed
    The vacuum stops after being dropped down the stairs in month two. Which term applies?

    Choose one answer.

    Answer and explanation

    Damage caused by a fall is excluded.. The exclusion concerns the cause: a fall. Being within twelve months does not remove that exclusion.

  4. Question 4No account needed
    A filter is worn out after six months. Is replacement covered here?

    Choose one answer.

    Answer and explanation

    No: filters and normal wear are excluded.. The card explicitly excludes filters as well as normal wear.

  5. Question 5No account needed
    You lost the till receipt but kept the invoice. What can you send?

    Choose one answer.

    Answer and explanation

    A copy of the invoice.. The card accepts a copy of either the till receipt or the invoice as proof of purchase.

  6. Question 6No account needed
    What should you do before returning the appliance?

    Choose one answer.

    Answer and explanation

    Contact after-sales service and wait for written approval.. The procedure requires contact first and written approval before dispatch.

  7. Question 7No account needed
    A covered fault cannot be repaired. What outcome is stated?

    Choose one answer.

    Answer and explanation

    The appliance is replaced.. The card states replacement when repair is impossible; it does not promise a cash refund.

  8. Question 8No account needed
    A cleaning company uses the appliance for paid work. Is that use included?

    Choose one answer.

    Answer and explanation

    No: professional use is excluded.. The usage condition is domestic use only, and professional use is explicitly excluded.

  9. Question 9No account needed
    The service confirms that the fault is covered. How is the authorised return arranged?

    Choose one answer.

    Answer and explanation

    The service sends a prepaid label.. The card promises a prepaid label for a return after the service accepts the fault as covered.

  10. Question 10No account needed
    Coffee entered the appliance and caused the failure. Which condition decides the case?

    Choose one answer.

    Answer and explanation

    Damage from liquid entering the appliance is excluded.. The cause falls under the liquid-damage exclusion, even if a listed part stops working.

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