Dialogue
French bank dialogue: the cash machine kept my card
Practise a 20-line A2 French bank dialogue about a retained card: describe the cash machine, state when it happened and clarify what the branch will check next.
- A2
- 20 lines
- Practice mode
- Learn this in the A2 notebook →
In short
Say Le distributeur a gardé ma carte. Give the machine’s location and when it happened. Then ask what the branch will check: Est-ce que vous pouvez la récupérer ? asks whether the card can be retrieved.
- Conseiller
Bonjour, je peux vous aider ?
English
Hello, can I help you?
- You
Bonjour. Le distributeur a gardé ma carte.
Say hello and explain that the cash machine kept your card.
English
Hello. The cash machine has kept my card.
- Conseiller
Quel distributeur avez-vous utilisé ?
English
Which cash machine did you use?
- You
Celui de votre agence, à droite de l’entrée.
Identify the machine to the right of the branch entrance.
English
The one at your branch, to the right of the entrance.
- Conseiller
C’était il y a combien de temps ?
English
How long ago was that?
- You
Il y a dix minutes. Je voulais retirer de l’argent.
Say it was ten minutes ago and you wanted to withdraw money.
English
Ten minutes ago. I wanted to withdraw some money.
- Conseiller
C’est une carte de notre banque ?
English
Is it a card from our bank?
- You
Oui. Le compte est au nom de Léa Moreau.
Confirm that it is and give the account name Léa Moreau.
English
Yes. The account is in the name Léa Moreau.
- Conseiller
Vous avez une pièce d’identité ?
English
Do you have an identity document?
- You
Oui, voici ma carte d’identité.
Show your identity card.
English
Yes, here is my identity card.
- Conseiller
Merci. Je vais vérifier si nous pouvons récupérer votre carte.
English
Thank you. I’ll check whether we can retrieve your card.
- You
Et est-ce que ma carte est bloquée ?
Ask whether your card is blocked.
English
And is my card blocked?
- Conseiller
Je vais aussi poser la question au service cartes.
English
I’ll ask the card service that too.
- You
D’accord. Je peux attendre ici ?
Accept and ask whether you can wait here.
English
All right. Can I wait here?
- Conseiller
Oui. Je peux noter votre numéro de téléphone ?
English
Yes. Can I note your phone number?
- You
Bien sûr : le 06 18 24 36 52.
Give the number 06 18 24 36 52.
English
Of course: 06 18 24 36 52.
- Conseiller
Merci. Je vais appeler le service cartes maintenant.
English
Thank you. I’ll call the card service now.
- You
Vous pouvez me donner un numéro de dossier ?
Ask for a case reference.
English
Can you give me a case reference?
- Conseiller
Oui, il est sur ce document. Je vous explique la suite après mon appel.
English
Yes, it is on this document. I’ll explain what happens next after my call.
- You
Merci. J’attends ici pendant que vous appelez.
Thank the adviser and confirm that you will wait while they call.
English
Thank you. I’ll wait here while you call.
The objects and place in the conversation
Find:
| French question | What you are asking |
|---|---|
| Est-ce que vous pouvez récupérer ma carte ? | Whether the physical card can be retrieved |
| Est-ce que ma carte est bloquée ? | Whether the card is blocked |
| Qu’est-ce que je dois faire maintenant ? | What you should do next |
Retirer de l’argent means to withdraw money. Récupérer ma carte means to get your card back. The adviser says je vais vérifier si…: this announces a check. It leaves the result open, so the customer waits for the next explanation.
Rehearse with new details
- Change ten minutes to five: Il y a cinq minutes. Move the machine to the left of the entrance: à gauche de l’entrée.
- Hide your turns and ask both questions: whether the card can be retrieved and whether it is blocked. End by confirming the next action the adviser has described.