Updated 8 October 2026

Phrasebook

Report a broadband outage in French: devices, checks and updates

Edited by Chris Lee · Updated 8 October 2026 · About the library

Report a home internet outage in French, describe the devices affected and checks already tried, then ask about restoration time and follow-up.

B1
24 phrases
4 situations
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In short

Start with Je n’ai plus de connexion Internet depuis ce matin. Name the affected devices and say what you have already tried: J’ai déjà redémarré la box. Then ask Avez-vous une estimation du délai de rétablissement ? for an estimated restoration time.

A router, laptop and phone sit on a French apartment desk. — Describe la panne and the devices you have checked. Illustration: Atelier

1 · Report the outage and its start time

With depuis, the present describes a problem that began earlier and is still happening.

YouBonjour, je n’ai plus de connexion Internet depuis ce matin.Hello, I’ve had no internet connection since this morning.

Technical support adviserDepuis quelle heure exactement ?Since exactly what time?

YouDepuis huit heures environ.Since about eight o’clock.

Technical support adviserLe problème est permanent ou intermittent ?Is the problem constant or intermittent?

YouPermanent. Aucune page ne se charge.Constant. No pages load.

Technical support adviserD’accord, je vais vérifier votre ligne.All right, I’ll check your line.

2 · Describe which devices are affected

A device can connect to Wi-Fi while internet access is down. The wording below keeps those details separate.

Technical support adviserQuels appareils sont concernés ?Which devices are affected?

YouMon ordinateur et mon téléphone.My computer and my phone.

Technical support adviserIls arrivent à se connecter au Wi-Fi ?Can they connect to Wi-Fi?

YouOui, mais ils n’ont pas accès à Internet.Yes, but they have no internet access.

Technical support adviserEt avec un câble Ethernet ?And with an Ethernet cable?

YouJ’ai essayé sur l’ordinateur : le problème est le même.I tried on the computer: the problem is the same.

3 · Explain checks already tried

J’ai déjà… marks a completed check. Describe what you actually see on the equipment.

YouJ’ai déjà redémarré la box une fois.I’ve already restarted the router once.

Technical support adviserLe voyant Internet est de quelle couleur ?What colour is the internet indicator light?

YouIl est rouge et il clignote.It’s red and flashing.

Technical support adviserLes câbles sont bien branchés ?Are the cables firmly connected?

YouOui, j’ai vérifié les branchements.Yes, I’ve checked the connections.

Technical support adviserMerci, je note les vérifications déjà faites.Thank you, I’ll note the checks already completed.

4 · Ask about restoration and updates

Le rétablissement is restoration of the service. An estimation is an estimated time.

YouEst-ce une panne dans le quartier ou un problème sur ma ligne ?Is this an area outage or a problem with my line?

Technical support adviserUn incident est signalé dans votre secteur.An incident has been reported in your area.

YouAvez-vous une estimation du délai de rétablissement ?Do you have an estimated restoration time?

Technical support adviserPas encore. Nous attendons le retour de l’équipe technique.Not yet. We’re waiting for an update from the technical team.

YouPouvez-vous m’envoyer un SMS quand la connexion sera rétablie ?Can you send me a text when the connection is restored?

Technical support adviserOui, et je vous donne la référence du dossier.Yes, and I’ll give you the case reference.

Describe your equipment

Give the support adviser a useful contrast

French	What it establishes
Le Wi-Fi n’apparaît pas dans la liste.	Your device cannot see the wireless network.
Le Wi-Fi est connecté, mais Internet ne fonctionne pas.	The wireless connection exists; internet access is failing.
Le problème est le même avec un câble.	The wired connection is affected too.
Seul mon téléphone est concerné.	One device is affected.