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Arrange a furniture removal in French: bulky items, stairs and times

Edited by Chris Lee · Updated · About the library

Arrange a furniture move in French: list bulky items, explain stairs and lift access, check packing and confirm collection and delivery windows.

In short

Tell the removal company what needs moving and how to reach it: Un canapé et une armoire, au troisième étage sans ascenseur. Ask who will dismantle and protect the furniture, then confirm two windows: le créneau d’enlèvement and le créneau de livraison.

Two movers carry a green sofa up a French apartment staircase.
L’escalier matters when arranging a furniture removal. Illustration: Atelier
1

1 · List the furniture and ask for a quote

Déménager means to move home or move belongings. Enlever refers to collecting the items here.

YouBonjour, je voudrais un devis pour déménager quelques meubles.Hello, I’d like a quote to move a few pieces of furniture.
Removal company coordinatorQuels meubles souhaitez-vous faire transporter ?Which pieces of furniture would you like transported?
YouUn canapé trois places, une armoire et une table.A three-seater sofa, a wardrobe and a table.
Removal company coordinatorVous avez les dimensions ?Do you have the dimensions?
YouOui, et je peux vous envoyer des photos.Yes, and I can send you photos.
Removal company coordinatorParfait. Indiquez aussi les deux adresses.Perfect. Please also give both addresses.
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2 · Explain access at both addresses

French floor numbering starts with le rez-de-chaussée, the ground floor; le troisième étage is three levels above it.

YouAu départ, c’est au troisième étage sans ascenseur.At the collection address, it’s on the third floor with no lift.
Removal company coordinatorL’escalier est-il étroit ?Is the staircase narrow?
YouOui, surtout dans le dernier virage.Yes, especially at the last turn.
Removal company coordinatorEt à l’adresse de livraison ?And at the delivery address?
YouC’est au rez-de-chaussée, mais le couloir est assez étroit.It’s on the ground floor, but the corridor is quite narrow.
Removal company coordinatorPouvez-vous nous envoyer les mesures des passages ?Can you send us the measurements of the access spaces?
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3 · Agree on dismantling and protection

Démonter means to dismantle; remonter means to reassemble. Ask who handles each part.

YouEst-ce que vous démontez l’armoire ?Will you dismantle the wardrobe?
Removal company coordinatorNous pouvons le prévoir dans le devis.We can include that in the quote.
YouEt vous la remontez à l’arrivée ?And will you reassemble it on arrival?
Removal company coordinatorOui, si cette prestation est prévue.Yes, if that service is included.
YouQui s’occupe de protéger le canapé et d’emballer les éléments fragiles ?Who will protect the sofa and pack the fragile parts?
Removal company coordinatorNous précisons la protection et l’emballage dans le devis.We specify protection and packing in the quote.
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4 · Confirm collection and delivery windows

L’enlèvement is collection; la livraison is delivery. Ask about each address separately.

YouQuel créneau proposez-vous pour l’enlèvement ?What time window do you propose for collection?
Removal company coordinatorMardi, entre huit heures et dix heures.Tuesday, between eight and ten.
YouEt pour la livraison à la nouvelle adresse ?And for delivery to the new address?
Removal company coordinatorLe même jour, entre treize heures et quinze heures.The same day, between one and three in the afternoon.
YouPouvez-vous confirmer les deux créneaux et le montant total par courriel ?Can you confirm both time windows and the total amount by email?
Removal company coordinatorOui. Indiquez-nous aussi où le camion pourra stationner.Yes. Please also tell us where the lorry will be able to park.

Describe the load

Details to confirm with the company

A self-review aid, not a grade. Ticks are not saved.

Question 1No account needed
Which detail describes a difficult collection access?

Choose one answer.

Answer and explanation

Au troisième étage sans ascenseur.. The floor and absence of a lift explain the access at the collection address.

Question 2No account needed
Which question asks about putting the wardrobe back together?

Choose one answer.

Answer and explanation

Vous la remontez à l’arrivée ?. Remonter un meuble means to reassemble it, here at the delivery address.

Question 3No account needed
You have the collection window. What should you also confirm?

Choose one answer.

Answer and explanation

Le créneau de livraison.. Collection and delivery can have different windows, even on the same day.

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