Dialogue

At the cobbler in French: repair a heel and arrange collection

Describe a damaged shoe heel in French, agree on the repair and price, and check collection. Practise a translated conversation at the cobbler’s.

In short

Show the damage and say Le talon de cette chaussure est abîmé. Ask Combien coûtera la réparation ? and Quand est-ce que je pourrai les récupérer ? to settle the price and collection before leaving the shoes.

A French cobbler examining the worn heel of a woman's shoe at a workbench.
Le talon needs a repair before the shoes are collected. Illustration: Atelier
Your lines are hidden in practice mode. Say them aloud, then reveal to compare.
  1. Cordonnier

    Bonjour madame. Qu’est-ce que je peux faire pour vous ?

    English

    Hello. What can I do for you?

  2. Cliente

    Bonjour. Le talon de cette chaussure est abîmé. Est-ce que vous pouvez le réparer ?

    Show the damaged heel and ask whether it can be repaired.

    English

    Hello. The heel of this shoe is damaged. Can you repair it?

  3. Cordonnier

    Je regarde. C’est le petit embout sous le talon qui est usé.

    English

    Let me look. It’s the small heel tip underneath that is worn.

  4. Cliente

    Il manque aussi un morceau sur le bord. Il faut remplacer tout le talon ?

    Mention the missing piece and ask whether the whole heel needs replacing.

    English

    There’s also a piece missing at the edge. Does the whole heel need replacing?

  5. Cordonnier

    Non, je peux changer l’embout. L’autre est presque aussi usé.

    English

    No, I can replace the tip. The other one is almost as worn.

  6. Cliente

    Vous conseillez de changer les deux en même temps ?

    Ask whether both tips should be replaced together.

    English

    Do you recommend replacing both at the same time?

  7. Cordonnier

    Oui, pour garder la même hauteur. Les deux embouts coûteront dix-huit euros.

    English

    Yes, to keep the same height. Both tips will cost eighteen euros.

  8. Cliente

    Dix-huit euros pour la paire, avec la pose ?

    Check that eighteen euros includes fitting both tips.

    English

    Eighteen euros for the pair, including fitting?

  9. Cordonnier

    Oui, tout compris. Vous pouvez me laisser les deux chaussures ?

    English

    Yes, all included. Can you leave both shoes with me?

  10. Cliente

    Bien sûr. Quand est-ce que je pourrai les récupérer ?

    Ask when the shoes will be ready to collect.

    English

    Of course. When will I be able to collect them?

  11. Cordonnier

    Demain à partir de 16 heures. Je ferme à 18 h 30.

    English

    Tomorrow from 4 pm. I close at 6.30 pm.

  12. Cliente

    Je travaille jusqu’à 18 heures. Est-ce que je peux passer vers 18 h 15 ?

    Explain your finish time and propose collection at 6.15 pm.

    English

    I work until 6 pm. Can I come by around 6.15 pm?

  13. Cordonnier

    Oui, ça vous laisse un quart d’heure avant la fermeture. Voici votre ticket.

    English

    Yes, that gives you fifteen minutes before closing. Here is your ticket.

  14. Cliente

    Merci. Je paie maintenant ou au retrait ?

    Ask whether to pay now or on collection.

    English

    Thank you. Do I pay now or on collection?

  15. Cordonnier

    Au retrait, avec ce ticket. Je note votre nom dessus.

    English

    On collection, with this ticket. I’ll write your name on it.

  16. Cliente

    C’est Léa Martin. Donc demain vers 18 h 15, dix-huit euros pour les deux embouts. Merci !

    Give your name and confirm tomorrow’s time, price and repair.

    English

    It’s Léa Martin. So tomorrow around 6.15 pm, eighteen euros for both heel tips. Thank you!

The whole heel or just the worn tip?

Name the part before agreeing to the work
FrenchEnglishUse
le talonthe heelThe raised part at the back of the shoe.
l’embout du talonthe heel tipThe small replaceable piece touching the ground.
la pairethe pairBoth shoes together.
avec la poseincluding fittingChecks that labour is included in the price.

Look at the shoe

  • Les deux embouts coûte dix-huit euros.Les deux embouts coûtent dix-huit euros.

    The plural subject les deux embouts takes the plural verb coûtent.

  • Je peux récupérer les demain ?Je peux les récupérer demain ?

    The object pronoun les goes before the infinitive récupérer.

Question 1No account needed
What work is agreed?

Choose one answer.

Answer and explanation

Replacing both heel tips.. The cobbler will change the two worn tips to keep the heels at the same height.

Question 2No account needed
When will the shoes be ready?

Choose one answer.

Answer and explanation

Demain à partir de 16 heures.. The shoes are ready tomorrow from 16 heures; 18 h 15 is the customer’s chosen collection time.

Question 3No account needed
When does the customer pay?

Choose one answer.

Answer and explanation

On collection, with the ticket.. The cobbler says payment is due on collection and asks for the ticket.