Dialogue

Exchange a jumper for another size in French

Explain that a bought jumper is too tight, request the same colour in a larger size and respond to a stock check. A complete shop dialogue to practise.

In short

Say J’ai acheté ce pull hier. Il est trop serré. Je voudrais l’échanger contre le même modèle en taille L. To keep the colour, add En noir, comme celui-ci.

Yellow the idea to rememberBlue French to learn

You are returning with a jumper you bought yesterday. The size is wrong, but you like the model and colour. Give all three details—item, new size and colour—so the assistant knows which replacement to look for.

Your lines are hidden in practice mode. Say them aloud, then reveal to compare.
  1. Assistant

    Bonjour, je peux vous aider ?

    English

    Hello, can I help you?

  2. You

    Bonjour, j’ai acheté ce pull hier. Il est trop serré.

    Identify yesterday’s purchase and explain the fit problem.

    English

    Hello, I bought this jumper yesterday. It’s too tight.

  3. Assistant

    Vous souhaitez une autre taille ?

    English

    Would you like another size?

  4. You

    Oui, je voudrais l’échanger contre le même modèle en taille L.

    Ask to exchange it for the same model in L.

    English

    Yes, I’d like to exchange it for the same model in size L.

  5. Assistant

    Vous avez le ticket de caisse ?

    English

    Do you have the receipt?

  6. You

    Oui, le voici. L’étiquette est encore attachée.

    Show the receipt and say the tag is still attached.

    English

    Yes, here it is. The tag is still attached.

  7. Assistant

    Merci. Je vérifie votre achat et les tailles disponibles.

    English

    Thank you. I’ll check your purchase and the available sizes.

  8. Assistant

    L’échange est possible. Nous avons le L en bleu, mais pas en noir.

    English

    The exchange is possible. We have L in blue, but not in black.

  9. You

    Je préfère le garder en noir. Vous pouvez vérifier dans une autre boutique ?

    Keep your black-colour preference and ask about another branch.

    English

    I’d prefer to keep it in black. Can you check another branch?

  10. Assistant

    Oui, la boutique du centre a le modèle noir en L. Je peux le faire venir ici.

    English

    Yes, the town-centre branch has the black model in L. I can have it sent here.

  11. You

    D’accord. Quand est-ce que je pourrai venir l’essayer ?

    Accept and ask when you can come and try it on.

    English

    All right. When will I be able to come and try it on?

  12. Assistant

    Je vous appelle dès qu’il arrive.

    English

    I’ll call you as soon as it arrives.

Say how it fits
Use it forFrenchMeaning
A jumper feels tightCe pull est trop serré.This jumper is too tight.
A jacket feels tightCette veste est trop serrée.This jacket is too tight.
Trousers are too longCe pantalon est trop long.These trousers are too long.
You want to compare sizesJe peux essayer la taille au-dessus ?Can I try the next size up?

Clothes and fit

Échanger quelque chose contre quelque chose names the item you bring back, then its replacement. En taille L specifies the size. For a first purchase, the shorter question Vous avez ce pull en L ? simply asks about stock.

Question 1No account needed
Does the customer take the blue jumper?

Choose one answer.

Answer and explanation

No, the customer keeps the black-colour preference.. The customer asks the assistant to find the same black model in another branch.

Question 2No account needed
The assistant will call when the jumper arrives. Which question still needs a precise answer?

Choose one answer.

Answer and explanation

À partir de quel jour pourrai-je l’essayer ?. The scene gives a call on arrival, so the collection day is still to be specified.