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A faulty purchase in French: describe it and ask what happens next

Edited by Chris Lee · Updated · About the library

Report a lamp that switches itself off, give the purchase details and ask about a solution. Eight practical French questions with pictures and feedback.

In short

Say J’ai acheté cette lampe ici la semaine dernière. Elle s’éteint après quelques secondes. Then ask Qu’est-ce que vous pouvez me proposer ? to hear the shop’s next step.

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Au service après-vente
  1. Adam

    Bonjour, j’ai acheté cette lampe ici la semaine dernière. Quand je l’allume, elle s’éteint après quelques secondes.

    Hello, I bought this lamp here last week. When I switch it on, it goes off after a few seconds.

  2. Employée

    Vous avez le ticket de caisse ?

    Do you have the receipt?

  3. Adam

    Oui, le voici. Qu’est-ce que vous pouvez me proposer ?

    Yes, here it is. What can you offer me?

  4. Employée

    Nous allons d’abord examiner la lampe. Ensuite, nous vous contacterons par courriel.

    We’ll examine the lamp first. Then we’ll contact you by email.

  5. Adam

    D’accord. Pourriez-vous me donner un document de dépôt ?

    All right. Could you give me a handover document?

Bring the item and describe the problem

Choose the reply that fits each moment. Use the symptom you have observed, then ask for the next action. Une réparation fixes the item, un remplacement supplies another one, and un remboursement returns the money.

  1. Question 1No account needed
    Start by identifying when and where you bought the lamp.

    Choose one answer.

    Answer and explanation

    J’ai acheté cette lampe ici la semaine dernière.. This sentence identifies the existing purchase, its location and its time.

  2. Question 2No account needed
    Which sentence describes what the lamp does?

    Choose one answer.

    Answer and explanation

    Elle s’éteint après quelques secondes.. S’éteindre means to go off; the sentence gives an observable symptom.

  3. Question 3No account needed
    The employee asks for the receipt. Which reply fits?

    Choose one answer.

    Answer and explanation

    Oui, le voici.. Le voici means “here it is” and points to the masculine noun le ticket.

  4. Question 4No account needed
    How do you say the fault happens every time?

    Choose one answer.

    Answer and explanation

    Le problème se produit à chaque utilisation.. À chaque utilisation means each time the item is used.

  5. Question 5No account needed
    What is the shop’s first proposed action in the scene?

    Choose one answer.

    Answer and explanation

    Examining the lamp.. Nous allons d’abord examiner la lampe puts examination first.

  6. Question 6No account needed
    You would like another lamp. Which question asks about that outcome?

    Choose one answer.

    Answer and explanation

    Est-ce qu’un remplacement est possible ?. Un remplacement is a replacement item; repair and refund are different outcomes.

  7. Question 7No account needed
    The shop will contact you by email. Ask when.

    Choose one answer.

    Answer and explanation

    Quand allez-vous me contacter ?. Quand asks for the time of the next contact promised in the scene.

  8. Question 8No account needed
    Which request asks for a record of leaving the item with the shop?

    Choose one answer.

    Answer and explanation

    Pourriez-vous me donner un document de dépôt ?. Un document de dépôt records the handover; this is the document Adam requests.

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