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Damaged parcel email in French: describe the damage and ask for a replacement

Edited by Chris Lee · Updated · About the library

Write an A2 French damaged-parcel email with an order reference, precise damage, attached photos and a clear replacement request. Model and practice included.

In short

Give the order reference, say what arrived damaged, then ask for the next step. Le carton est abîmé et la tasse est cassée names two separate problems. End with a precise request such as Pourriez-vous m’indiquer comment obtenir un remplacement ?

Yellow the idea to rememberBlue French to learn

Name the object before describing its condition

A2 · Practical writing · delivery complaintNot an official exam paper

Vous avez reçu la commande AB42 ce matin. Le carton est abîmé et la tasse est cassée. Vous avez pris deux photos. Écrivez au service client : indiquez la référence, décrivez les dégâts, joignez les photos et demandez comment obtenir un remplacement.

(60 mots minimum)

Order AB42 arrived this morning. The box is damaged and the cup is broken. Write to customer service, attach your two photos and ask how to obtain a replacement.

Your answer

Nothing you write is saved or sent. Copy it before you leave.

Read a model answer

Objet : Commande AB42 — tasse cassée à la livraison

Bonjour,

J’ai reçu la commande AB42 ce matin. Le carton est abîmé et la tasse est cassée. Je ne peux donc pas l’utiliser. Je joins deux photos : une du carton et une de la tasse. Pourriez-vous m’indiquer comment obtenir un remplacement et si je dois vous renvoyer la tasse ? Je reste disponible si vous avez besoin d’autres informations sur ma commande.

Merci pour votre aide.

Cordialement,

Adam Morel

Review your draft

Before you finish

A self-review aid, not an exam mark. Ticks are not saved.

How do you describe a damaged parcel in French?

Useful alternatives
FrenchEnglishWhen it fits
Le carton est ouvert, mais le livre est intact.The box is open, but the book is undamaged.Packaging damage only.
La lampe ne s’allume pas.The lamp does not switch on.An observable fault.
Je peux vous envoyer des photos.I can send you photos.An offer to send them later.
Quels documents dois-je fournir ?Which documents do I need to provide?A question about the next step.

The model pairs a visible problem with a requested action. Je joins means the files accompany this email; je peux vous envoyer offers them later. For a refund request, change the final question to Pourriez-vous m’indiquer comment demander un remboursement ?

Question 1No account needed
Choose the correct agreement.La tasse est ___.

Choose one answer.

Answer and explanation

cassée. Tasse is feminine singular, so the adjective is cassée.

Question 2No account needed
The box is torn but the book has no damage. Which sentence fits?

Choose one answer.

Answer and explanation

Le carton est abîmé, mais le livre est intact.. The third sentence separates the damaged packaging from the undamaged book.

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