Dialogue
Calling an internet provider in French: activate your connection after a move
Practise a French call about a new address, router delivery and activation. Check the date your connection should work and what to do if it fails.
- A2
- 16 lines
- Practice mode
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In short
Ask À partir de quand la connexion fonctionnera-t-elle ? to check when your connection will work. Confirm the delivery address separately: receiving the router and activating the line are two different steps.
How do you set up internet in France?
You have just moved. Read the adviser’s dates carefully, then hide the customer’s turns in practice mode and say each one from its English cue.
- Conseillère
Service déménagement, bonjour. Que puis-je faire pour vous ?
English
Moving service, hello. How can I help?
- Client
Bonjour, je viens de déménager et je voudrais activer ma connexion à ma nouvelle adresse.
Say you have just moved and ask to activate the connection.
English
Hello, I’ve just moved and I’d like to activate my connection at my new address.
- Conseillère
Bien sûr. Quel est votre numéro de client ?
English
Of course. What is your customer number?
- Client
C’est le 482716. Mon nom est Lucas Perrin.
Give customer number 482716 and your name, Lucas Perrin.
English
It’s 482716. My name is Lucas Perrin.
- Conseillère
Merci. Vous habitez maintenant au 18, rue des Lilas, à Tours ?
English
Thank you. Do you now live at 18 rue des Lilas in Tours?
- Client
Oui, bâtiment B, appartement 12. Est-ce que la box sera livrée ici ?
Confirm building B, flat 12, and check where the router will arrive.
English
Yes, building B, flat 12. Will the router be delivered here?
- Conseillère
Oui, elle arrivera mardi. Vous recevrez un message pour suivre le colis.
English
Yes, it will arrive on Tuesday. You’ll receive a message to track the parcel.
- Client
Et à partir de quand la connexion fonctionnera-t-elle ?
Ask when the connection will work.
English
And from when will the connection work?
- Conseillère
L’activation est prévue jeudi, dans la journée. Nous vous enverrons un SMS.
English
Activation is scheduled for Thursday, during the day. We’ll send you a text.
- Client
Donc, même si la box arrive mardi, je dois attendre jeudi pour avoir Internet ?
Check that Tuesday’s delivery still means waiting until Thursday for internet access.
English
So even if the router arrives on Tuesday, I have to wait until Thursday to have internet access?
- Conseillère
C’est bien cela. Branchez la box après avoir reçu le SMS d’activation.
English
That’s right. Plug in the router after receiving the activation text.
- Client
D’accord. Est-ce que je dois prendre rendez-vous avec un technicien ?
Ask whether you need a technician’s appointment.
English
All right. Do I need to arrange an appointment with a technician?
- Conseillère
Non, la prise est déjà installée dans votre appartement.
English
No, the socket is already installed in your flat.
- Client
Et si la connexion ne fonctionne pas jeudi soir, qui dois-je appeler ?
Ask whom to call if the connection fails on Thursday evening.
English
And if the connection isn’t working on Thursday evening, who should I call?
- Conseillère
Appelez notre assistance. Je vous envoie ses coordonnées avec le récapitulatif.
English
Call our support team. I’ll send you their contact details with the summary.
- Client
Merci. Je vérifie : livraison mardi et activation jeudi, après réception du SMS. Au revoir !
Read back the delivery and activation days, mention the text and close the call.
English
Thank you. Let me check: delivery on Tuesday and activation on Thursday, after the text arrives. Goodbye!
| French | English | Use |
|---|---|---|
| la livraison | delivery | The parcel arriving at your address. |
| l’activation | activation | The line being switched on. |
| est prévue jeudi | is scheduled for Thursday | A scheduled day; no exact hour is given. |
| dans la journée | during the day | Ask again if you need a narrower time window. |
Recognise the equipment
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