Dialogue
Returning a jumper in French: an exchange dialogue
Prepare a French shop exchange with purchase details, a clear size problem and a request. Rehearse the conversation and check what the assistant confirms.
- A2
- 12 lines
- Practice mode
- Learn this in the A2 notebook →
In short
Say what you bought and when, explain the fit, then ask for the outcome you want: Je peux l’échanger contre une taille plus grande ? Here, the assistant checks the receipt and stock before confirming the exchange.
Yellow the idea to rememberBlue French to learn
Four things at the returns counter
Find:
How do you return an item in a French shop?
| Fact | Your note |
|---|---|
| Purchase | Un pull bleu, acheté samedi. |
| Current condition | Il est intact. L’étiquette est encore dessus. |
| Fit | Il est trop serré aux épaules. |
| Request | La même couleur, dans une taille plus grande. |
- Assistant
Bonjour, je peux vous aider ?
English
Hello, can I help you?
- You
Bonjour. J’ai acheté ce pull samedi, mais il est trop petit.
Give the purchase day and the size problem.
English
Hello. I bought this jumper on Saturday, but it’s too small.
- Assistant
Vous avez le ticket de caisse ?
English
Do you have the receipt?
- You
Oui, le voici. Le pull est intact et l’étiquette est encore dessus.
Show the receipt and describe the jumper’s condition.
English
Yes, here it is. The jumper is undamaged and the label is still attached.
- Assistant
Vous souhaitez un échange ?
English
Would you like an exchange?
- You
Oui, je voudrais le même en taille M, s’il vous plaît.
Ask for the same jumper in size M.
English
Yes, I’d like the same one in size M, please.
- Assistant
Je vais vérifier s’il nous en reste un en bleu.
English
I’ll check whether we still have a blue one.
- You
Merci. Est-ce que je pourrai l’essayer ?
Thank the assistant and ask to try it on.
English
Thank you. Will I be able to try it on?
- Assistant
Oui. Il nous en reste un. Voici la taille M.
English
Yes. We have one left. Here is size M.
- You
Merci. Celui-ci me va bien. Je voudrais faire l’échange.
Say the new jumper fits and ask to go ahead.
English
Thank you. This one fits well. I’d like to make the exchange.
- Assistant
Très bien, l’échange est fait. Voici votre nouveau ticket.
English
Very good, the exchange is complete. Here is your new receipt.
- You
Merci beaucoup, au revoir !
Thank the assistant and say goodbye.
English
Thank you very much, goodbye!
An exchange, a refund or store credit?
| You want | You can ask |
|---|---|
| Another size | Est-ce que je peux l’échanger contre une taille plus grande ? |
| Money back | Est-ce qu’un remboursement est possible ? |
| Meaning of store credit | Un avoir, c’est une somme à utiliser dans le magasin ? |
Je vais vérifier tells you that a check comes next. L’échange est fait confirms completion. In practice mode, hide your lines and use the English cues; then change the size and colour in every turn where they appear.